2012年11月12日 星期一

Google Maps for Business - Service Level Agreement (SLA服務層級協議)

Google Maps for Business - Service Level Agreement
Google shall use all reasonable commercial efforts to ensure that the Maps API web interface is operating and available to Customers 99.9% of the time in any calendar month. In the event Customer experiences any of the service performance issues defined below due to Google's failure to provide Services, Customer will be eligible to receive the Service Credits described below (the "Maps API SLA").

Google Maps for Business -服務層級協議
在協議有效期間內,Google將盡一切努力確保Maps API網路介面可供客戶在每個日曆月中的99.9%時間是可以正常使用的(以下簡稱『Maps API SLA) ,客戶將有資格獲得以下所述的服務信用,如果出現任何Google未能遵守Maps API SLA的情況,客戶均可獲得專門的補償。

Definitions. The following definitions shall apply to the Maps API SLA.
定義.以下定義適用於Maps API SLA
  • "Downtime" means, for a domain, if average latency is greater than three seconds. Downtime is measured based on server side error rate.
  • "服務中斷"是指在一個網域內,基於Google伺服器端的問題而造成平均等待時間超過3秒,服務中斷是根據服務器端的錯誤率來衡量的。
  • "Downtime Period" means, for a domain, a period of ten consecutive minutes of Downtime. Intermittent Downtime for a period of less than ten minutes will not be counted towards any Downtime Periods.
  • "服務中斷時間"是指在一個網域內,一段持續10分鐘的中斷時間,倘若10分鐘內有間歇性的中斷時間則不包含在此範圍。
  • "Monthly Uptime Percentage" means total number of minutes in a calendar month minus the number of minutes of Downtime suffered from all Downtime Periods in a calendar month, divided by the total number of minutes in a calendar month.
  • "每月正常運行時間百分比"是指一個日曆月中的總分鐘數扣除服務中斷總分鐘數,然後除以一個日曆月的總分鐘數所得的結果。
  • "Scheduled Downtime" means those times where Google notifies Customers of periods of Downtime five days prior to the commencement of such Downtime. There will be no more than twelve hours of Scheduled Downtime per calendar year. Scheduled Downtime is not considered Downtime for purposes of this Maps API for Business SLA, and will not be counted towards any Downtime Periods.
  • "計劃性服務中斷"是指Google在服務中斷前5天事先通知客戶將進行中斷服務,而每個月的計劃性服務中斷時間不得超過12小時;而計劃性服務中斷時間將不適用於Maps API SLA中所限定的服務中斷時間。
  • "Domain" means one of the sites or URLs authorized to use an individual Maps API for Business client id, for example www.google.com.
  • "網域"是指一個網址或是URL,當使用Maps API for Business時Google將會提供一組個別的client id,例如www.google.com
  • "Service" means the Google Maps API road and satellite imagery provided by Google to You under the Google Maps API for Business Agreement. Geocoding features of the Maps API are not covered herein.
  • "服務"是指Google在Maps API for Business協議下提供你Google Maps API地圖及衛星影像,但Geocoding並不包含在內。
  • "Service Credit" means: (a) three days of Service added to the end of Your term for the Service, at no charge to You, if the Monthly Uptime Percentage for any calendar month is between 99.0% and 99.9%; or (b) seven days of Service added to the end of Your term for the Service, at no charge to You, if the Monthly Uptime Percentage for any calendar month is between 99.0% and 95.0 %; or (c) fifteen days of Service added to the end of Your term for the Service, at no charge to You, if the Monthly Uptime Percentage for any calendar month is less than 95.0%.
  • 『服務信用』是指:
  • (a)如果正常運行時間介於99.0%~99.9%之間,則服務期結束後允許客戶免費為期3天的時間繼續使用服務,並不收取任何費用。
    (b)如果正常運行時間介於95.0%~99.0%之間,則服務期結束後允許客戶免費為期7天的時間繼續使用服務,並不收取任何費用。
    (c)如果正常運行時間為95.0%以下,則服務期結束後允許客戶免費為期15天的時間繼續使用服務,並不收取任何費用。
  • Customer Must Request Service Credit. In order to receive any of the Service Credits described above, Customer must notify Google within thirty (30) days from the time Customer becomes eligible to receive a Service Credit. Failure to comply with this requirement will forfeit Customer's right to receive a Service Credit.
    客戶必須請求服務信用 
    要獲得上述任意一種服務信用,客戶必須在有資格獲得服務信用之日起的30天內通知Google。若未遵循此要求,客戶將喪失獲得服務信用的權利。
  • Maximum Service Credit. The aggregate maximum number of Service Credits to be issued by Google to Customer for any and all Downtime Periods that occur in a single calendar month shall not exceed fifteen days of Service added to the end of Your term for the Service. Service Credits may not be exchanged for, or converted to, monetary compensation.
  • 服務信用上限
    Google在單個日曆月會針對當月服務期結束的客戶發佈不超過15天的免費繼續使用通知,而這15天服務將不得被轉換成等價的貨幣補償。
  • Maps API SLA Exclusions. The Maps API SLA does not apply to any service(s) that expressly exclude this Maps API SLA (as stated in the documentation for such services). The Maps API SLA also does not apply to any service(s) that expressly exclude this Maps API SLA (as stated in the documentation for such services) and any performance issues: (i) caused by factors outside of Google's reasonable control; (ii) that resulted from any actions or inactions of Customer or any third parties; or (iii) that resulted from Customer's equipment and/or third party equipment (not within the primary control of Google). This Maps API SLA states Customer's sole and exclusive remedy for any failure by Google to meet this Maps API SLA.
  • Maps API SLA例外情況 
    Maps API SLA不適用於明確將本Maps API SLA排除在外的任何服務(如此類服務的文檔中所述),也不適用於以下原因導致的可能性問題:(i)非Google能控制的“不可抗力”因素;(ii)由客戶或第三方人為上的操作疏失或不正常操作所導致;(iii)客戶本身的設備或第三方設備問題(非Google控制範圍之內);本Maps API SLA聲明客戶的權益以及Google對此Maps API SLA的補救措施。
※以上合約翻譯自Google Maps for Business - Service Level Agreement,實際合約內容及變動以Google官方公佈為主。

Post by 勤崴國際

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